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My grandmother's nickname and the year I was tower queen with an exclamation point and an ampersand or was it a dollar sign? and which of grandmother's nicknames? Yes, it is time to play " I don't remember my password" followed by the "change the password" game. If I were protecting the codes to the nukes, I would need an 9 character password with 4 digits and 2 capitals and a punctuation mark...I'm NOT. Add the unusual situation where the computer you are having to use (because yours has a virus) has the wrong default email and the joy when you finally succeed is even greater. I wonder is these things happen to anyone else?